This website www.lifestyledoctor.in is owned and operated by KEN THERAPY LLP.

1       MODE OF SERVICE DELIVERY

All services are provided by KEN THERAPY LLP (hereinafter referred to as ‘we’, ‘us’ or ‘our’) by means of virtual consultation only.

 

2       PAYMENT FOR SERVICE

2.1   You may use any payment service, like UPI, internet banking or debit or credit cards for making payments in INR for availing our services

2.2   You shall be directed to our third party payment gateway partner, Razorpay for payments in any currency other than INR.

 

3         TERMS FOR PROCESSING PAYMENTS

3.1   Please note that whenever you choose to utilize any mode of payment, you must fulfil the terms and conditions, as applicable to that mode of payment. 

3.2   Once re- directed to the Payment platform (UPI, internet banking or Razorpay), you agree to be bound by the terms and conditions and privacy policy prescribed by the third party payment gateway/aggregation partner, basis which, the transaction shall take place. Any data that you may share on the Payment Aggregator’s portal shall be processed in accordance with the respective Payment Aggregator’s privacy policy as may be made available to you by such Payment Aggregator.

3.3   We shall not be liable in any manner whatsoever, if incorrect or inaccurate details (including those concerning credit or debit card(s)) are provided by you for making the payment of the Fees or if you use a credit or debit card which is not lawfully owned by you or if you permit a third party to use your password or any other means of accessing your bank account or credit card or debit card. Please note that neither we nor the Payment Aggregator will be monitoring your use of any payment channel and you are required to use the payment modes at your sole option and risks. 

3.4   The Payment Aggregator may block any card number, account numbers, group of cards or transactions from any specific blocked or blacklisted customer cards, accounts, group of IP addresses, devices, geographic locations as deemed fit. 

3.5   The Payment Aggregator and banks reserve the right to reject payments with respect for any order including for suspicious and unlawful transactions, potential or actual fraud, suspicious activities, card authentication and authorization issues, over payment made due to mathematical errors or any other issue. 

3.6   We shall keep the financial information, as referred to in our Privacy Policy, confidential at all times and shall not utilize and share the same with any of the third parties unless it is a third party consented to by you and/or required by law, regulation or court order or as per the terms of this refund policy. 

3.7   We shall not be liable for the rejection of any authorization request placed by you for payment of the Fees, by any bank, payment gateway, Payment Aggregator, or other relevant third party, for any reason including but not limited to risk management, suspicion of fraudulent, illegal or doubtful transactions, use of blacklisted/banned cards or pursuant to applicable laws, rules or regulations or any instructions from (or contained in) any guidelines or instructions by the Reserve Bank of India or any internal policies, etc., of such bank, payment gateway or other relevant third party. 

3.8   Tokenized Card Payments/ Services: Please note that in accordance with directions of the Reserve Bank of India, we are not authorized to store your card details. For the ease of facilitation of card payments, the relevant Payment Aggregator may provide you with the option of tokenization of your card data pursuant to which your card details will be stored/ collected/ received securely with or to the authorized card networks (such as Visa, Mastercard, RuPay, etc.) and processed/ managed/ transferred for making payment of Fees upon you selecting card payment as a payment mode. In order for us and the relevant Payment Aggregator to facilitate payments through tokenized card details, you hereby agree and accept the following terms and conditions: 

3.8.1         Upon you choosing card payments as a payment mode, you will be given an option to securely pay using the tokenized card details; 

3.8.2         The relevant Payment Aggregator may reserve the right to disclose your data or information, if such data is required or requested to be disclosed by the Payment Aggregator under applicable laws, by card networks or the issuer banks, or under regulatory requirements or investigations and you hereby give your express consent for such disclosure; 

3.8.3         The provision of token of your card details (where the expression token(s) wherever used includes token reference number, card reference number or any other similar term) shall be initiated with your explicit consent through an additional factor of authentication, which shall be facilitated by the relevant Payment Aggregator; 

3.8.4         You will have the option to register and de-register your cards for a particular use and for any such request to de-register your card, you should visit “Manage Payments” section of the payment aggregator; 

3.8.5         You will have the option to use any card registered under the tokenization services; 

3.8.6         You agree that tokenization service is dependent on mandates, instructions, policy and guidelines of Card Networks, Reserve Bank of India, Banks and/or other regulatory authorities as may be relevant from time to time and our continued agreement with Payment Aggregator offering tokenization services. Any changes in mandates, instructions, regulation, guidelines or policies or the change/termination of agreement between us and Payment Aggregators might lead to termination of tokenization services or might require further amendments/ addition to this Agreement and you hereby agree to give effect to such mandates, instructions, regulation, policy and guidelines. 
 

4         CANCELLATION, RESCHEDULING OF ONLINE MEDICAL CONSULTATIONS 

4.1   Consultations can be rescheduled or cancelled up to eight hours prior to the start of the Online Medical Consultation.

4.2   Payments for Online Medical Consultation to be completed within 24 hours of sharing the payment request.
 

5         REFUNDS 

5.1   Refunds for completed consultations will not be refunded in any case;

5.2   You will not receive cash refunds in connection with a card sale; 

5.3   If payments are made prior to the consultation, then refunds may be processed within 30 (Thirty) working days from the receipt of a request from you. All communications with regards to refund should be sent to thekentherapy@gmail.com; 

5.4   Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean any day of the week (excluding Saturdays, Sundays, and public holidays) on which commercial banks in India are open for business.

5.5   You will need to update the following information to enable us to process a refund to your account: Your Bank Account Number; IFSC Code; and Account Holder’s Name. 

5.6   To the extent permitted by applicable law, we will not be liable for any delay caused in refunds due to delay by third-party affiliates (including banks), in providing information by the customer, technical issues, and other reasons beyond its control.